2. PRICES

All prices are in Swedish kronor and include applicable VAT, currently 25%. On orders under SEK 800 a shipping fee of SEK 59 is added; see more information below. Shipping for businesses is SEK 205 incl. VAT, and free of charge above SEK 2,000.

3. CARD PAYMENT VIA DIBS

When you confirm your order, your details are sent to our partner DIBS Payment Services AB, which verifies the validity of the card and secures your payment. We accept VISA and MasterCard. We do not accept American Express or Diners.

When you place an order, a reservation is made on your account and that amount cannot then be used for other purchases. The amount is only debited from the card when your order is shipped. If, for example, an item is out of stock, the amount is adjusted. If for any reason we cannot process your order within the time frames set by your card issuer, the reserved amount is released.
DIBS Payment Services is PCI certified. DIBS uses SSL-encrypted transmission, which is the industry standard for secure card payments, and your card number is sent encrypted directly to the bank. We do not store or handle any card numbers or CVC/CVV numbers in our customer records, and we have no access to your card information or bank account.

4. PAYMENT VIA SWISH

Complete your purchase by paying with Swish. After you have confirmed your purchase at checkout and entered your mobile number, you will have the option to choose Swish as the payment method. If you select Swish, you must open the Swish app on your phone. Then follow the instructions on the phone to complete the purchase. Once the payment is approved, you will automatically be taken to the order confirmation page. Note that you must also have a valid BankID installed in order to complete a purchase via Swish.

5. DELIVERY AND SHIPPING

A shipping fee of SEK 59 applies to orders under SEK 800. On orders over SEK 800 we cover the shipping. Please remember that when ordering you must state the same name as the one on your ID, otherwise you may have difficulty collecting your parcel.

DELIVERY WITH POSTNORD 

We use PostNord for parcel distribution. If you choose this option, you collect your parcel at a pick-up point near you. A shipping fee of SEK 59 applies to orders under SEK 800. The fee is charged only once per order, regardless of the number of parcels.

Order as usual via specialbeslag.se. When the parcel arrives, PostNord sends a notification telling you where and when you can collect it. If you have provided your mobile number, you will be notified by SMS. If we do not have your mobile number, a notification is sent by email. If we have neither a mobile number nor an email address, an ordinary postal notification is sent. By providing your mobile number you receive an SMS notification, which is usually up to 2 days faster than an ordinary postal notification.

DELIVERY TIME

If the item you have ordered is in stock, we usually ship it within 1–2 business days. For in-store collection, the goods are dispatched within 1–2 days. PostNord's delivery time is added to this and depends on where in the country you live. If the estimated delivery date is postponed by more than six days, we will contact you, explain the reason for the delay and give a new estimated delivery date.

PARTIAL DELIVERIES

If an item is temporarily out of stock and this results in your order being split into several deliveries, we will keep track of it for you and deliver it later at no extra shipping cost. If you do not want to wait, you are of course welcome to cancel.

6. ORDER CONFIRMATION

When you shop at specialbeslag you first receive a preliminary order confirmation. Once your order has been processed and entered into our order handling system, a final order confirmation is sent by email.

7. EXCHANGES AND RETURNS – 60-DAY RIGHT OF WITHDRAWAL

You have a 60-day right of return/withdrawal when you shop at specialbeslag.se. If you wish, you can always exchange an item bought at specialbeslag.se in our physical store, and vice versa. The withdrawal period is counted from the day you received the item. If you wish to exercise your right of withdrawal, you must notify us by email or letter within 60 days for items from the regular range. Return the item within 14 days of notifying us that you wish to withdraw from the purchase.

If you want to return or exchange your item, you must enclose the receipt/invoice or the delivery note. Please note that for the returned products to be considered unused, they must be in essentially unchanged condition. When used goods are returned, we will carry out a valuation of the item. You will then be refunded for the item minus the deduction for depreciation permitted by law. The depreciation may amount to up to 100% if the item cannot be resold.

Return address:
Specialbeslag
Norra deltavägen 3
417 05 Göteborg, Sweden

Contact for exchanges and returns:
Email: order@specialbeslag.se
Phone: +46 31 508990

You can find the Swedish Consumer Agency's withdrawal form here.

8. COMPLAINTS

If you wish to make a complaint about an item, please first contact the store where the item was purchased. If you shopped via our online store or customer service, contact our customer service by phone on +46 31 50 89 90. Please note that you must enclose/bring your receipt in order to make a complaint.

You have the right to complain about a damaged or defective item within 3 years, provided that the item was defective at the time of delivery. We encourage you to report the defect immediately after it is discovered. 2 months is always considered a reasonable time for notification.

If we approve the complaint, we reserve the right first to repair the item; if this is not possible, we will send a new item. Should the item be out of stock, we will refund the purchase price and any shipping fees you have incurred in connection with the complaint within 14 days. Refunds in the event of a complaint are made using the same payment method as for the purchase. In connection with a complaint, you are entitled to compensation for reasonable incidental costs caused by the complaint, for example travel costs and shipping.

As a consumer, you always have the right to contact Specialbeslag directly for help with complaints, the right of withdrawal or other assistance relating to a purchase or order.

More information about your rights as a consumer can be found at www.konsumentverket.se.

As a consumer you also have the right to have a dispute with a company reviewed out of court by the Swedish National Board for Consumer Disputes ("ARN"); read more at www.arn.se. ARN's postal address is Allmänna reklamationsnämnden, Box 174, 101 23 Stockholm, Sweden.

Specialbeslag will participate in any alternative dispute resolution proceedings at ARN and follows ARN's recommendations.

For online alternative dispute resolution in cross-border purchases, the European Commission's platform for alternative dispute resolution is also available: https://ec.europa.eu/consumers/odr/. Further information is also available from ECC Sweden, part of the Swedish Consumer Agency: https://www.eccsverige.se/.

Return address:
Specialbeslag
Norra deltavägen 3
417 05 Göteborg, Sweden

Company registration number 556435-5310

9. PERSONAL DATA

We register your personal data for the purpose of being able to deliver the goods to you. The personal data is registered with Specialbeslag AB. When personal data is collected via our website, we guarantee that this always takes place with your consent, so that you are informed about exactly which data is collected and why. We do not store or transmit customer data in encrypted form. Data submitted via www.specialbeslag.se is not passed on or sold in any way to third parties. As a person registered with Specialbeslag AB, you always have the right to object to the registration and you have the right to know which data about you is registered. You have these rights under data protection legislation, and questions relating to this should be addressed to Specialbeslag AB by email: order@specialbeslag.se

10. AGREEMENTS

All agreements between the customer and Specialbeslag AB are entered into in Swedish.

We reserve the right to correct local variations, printing errors and sold-out items.

11. FORCE MAJEURE

Specialbeslag AB is released from liability for failure to fulfil any obligation under this agreement if the failure is due to circumstances beyond our control which prevent, hinder or delay performance.

Circumstances giving such release include, among others, action or inaction by public authorities, new or amended legislation, industrial action, blockade, fire, flood, sabotage, technical problems, faults in electricity, telephone or other communication links, faults in subcontractors' services, and accidents of a larger scale. Force majeure also includes decisions by public authorities that adversely affect the market and products, for example restrictions, warnings, sales bans and similar.

Specialbeslag's terms of purchase apply from 2026-07-02 and replace previously published terms of sale from Specialbeslag.